Privacy Policy

1. Who is responsible

L.A Printing Solution Co., Ltd. manages the information submitted through this website. Our office is at #109, Street 666, Village 1, Boeung Salang, Tuol Kouk, Phnom Penh, Cambodia. For privacy questions or requests, email support@la-printing.com.

2. What we receive

When you send an inquiry, we receive the details you enter, which may include your name, company, phone number, email address, location, machine or product details, message and optional photos or artwork. We also keep a request reference, submission time and our team’s status notes so we can respond. Please avoid sending passwords, payment card details, or personal information unrelated to your request.

Our hosting provider may process routine technical information such as IP address, browser and access logs to operate and protect the site. If you switch languages, the site stores your choice in your browser so it can remember your preference.

3. Why we use it

We use inquiry information to answer questions, prepare quotations, coordinate sales, rental, printing or maintenance, maintain a record of the request, and protect the site from misuse. If a transaction follows, related information may be used to perform the agreement and meet recordkeeping duties. The public inquiry form does not subscribe you to a marketing list.

4. Who can access it

Authorized L.APS staff may review requests in a restricted dashboard. We may also copy inquiry details into an internal tab of our Google product catalog spreadsheet and notify support@la-printing.com by email. People with access to that spreadsheet can view the inquiry tab; Google processes the spreadsheet and notification email. Site hosting and file storage providers process information needed to operate the website and store submitted attachments. We may share request information with people involved in fulfilling your request when necessary, or where law requires. We do not publish your form submission in the public product catalog pages.

5. Maps, resources and social links

The Contact page includes a Google Maps view. Loading it can send technical data to Google; opening the map, a Google Drive document, or a Facebook, Telegram or WhatsApp link takes you to that provider’s service, where its own privacy terms apply. The site may also link to a manufacturer for product or driver information. Please review the destination before entering information there.

6. Storage, retention and security

We keep inquiry records and attachments for as long as needed to review the request, support an ongoing business relationship, resolve issues and meet applicable legal obligations. We use access controls and reasonable safeguards, but no online system can promise absolute security. Hosting or linked services may process data outside Cambodia. We review requests to remove information where appropriate and subject to legal or operational retention needs.

Advertising measurement on the rental page

If you allow ad measurement on the rental page, we load OpenAI’s Measurement Pixel to record page views, clicks to our rental Telegram contact and successful rental inquiry form submissions. A Telegram click does not confirm a message, qualified lead or rental. OpenAI may process browser and technical information and a privacy-preserving ad click identifier to attribute these actions to an ad. The Pixel uses first-party attribution and browser reference cookies, with requested lifetimes of 30 and 365 days respectively. We do not supply form field values, staff portal data or Telegram message contents to the Pixel. You can decline measurement and still browse or contact us, or change your choice with “Ad measurement settings” on the rental page. Your measurement choice is stored in this browser. Telegram links may prefill an editable message identifying the source of your inquiry; you decide whether to send it.

7. Your choices and requests

You can choose to message us on Telegram or email us instead of using the website form. To ask about, correct, or request deletion of information you submitted, email support@la-printing.com and include enough detail for us to identify the request. We will review it under applicable law and our recordkeeping needs. You can remove the saved language preference through your browser’s site storage controls.

8. Updates and contact

We may update this policy as the website or our practices change and will update the date above. Email support@la-printing.com for privacy questions, or message our service hotline on Telegram at +855 96 382 8262 for machine support.